Frequently Asked Questions
Everything you need to know about ShegotLashes™. From application and wear time to shipping and aftercare, we’ve answered our community’s most common questions below.
ShegotLashes™ give you the salon look - without the salon commitment. Unlike traditional lash extensions, you apply and remove them yourself in minutes, without expensive fills or long appointments. Each application lasts 7–10+ days, feels lightweight and comfortable, and can be changed whenever you want a new look.
Our under-lash system is designed to be gentler on your natural lashes when applied and removed as directed. We also formulated our GLUE IT BABE™ Performance Bond with a cyanoacrylate-free, latex-free formula made with just 3–4 ingredients, offering a gentler alternative to many traditional lash extension adhesives. That means you can enjoy beautiful lashes while helping protect the health of your natural lashes.
The easiest way to get started is with our ALL-IN SYSTEM™, which includes everything you need for your very first application. Once you have your ShegotLashes™ DIY LASH TOOL KIT™, you can simply replenish your favorite Signature Styles™, GLUE IT BABE™ Performance Bond, SEAL IT BABE™, and REMOVE IT BABE™ Lash Remover whenever needed - making it easy to maintain beautiful, salon-quality lashes from the comfort of home.
Not sure which lash style is right for you? We’ve got you, BABE. Every eye shape is unique, and the perfect style depends on the look you’re going for - whether that’s natural, wispy, lifted, or full glam.
Send us a photo of your eyes at support@shegotlashes.com, and our team will personally recommend the best ShegotLashes™ style for you.
ShegotLashes™ are applied underneath your natural lashes, approximately 1–2 mm away from your waterline - never directly on it. This creates a seamless, salon-quality finish with an invisible lash band that looks like your lashes are growing naturally from your lash line.
After applying your lashes, you’ll have up to a minute to reposition them before the bond fully sets. If your lashes feel pokey or uncomfortable, they’re likely sitting too close to your waterline. Simply lift the lash gently and reposition it slightly farther away. When applied correctly, ShegotLashes™ should feel lightweight and so comfortable you’ll barely notice you’re wearing them.
Both collections are designed to deliver beautiful, salon-quality lashes - but they use different application technologies to fit different lifestyles.
Our SIGNATURE STYLES™ are applied using the GLUE IT BABE™ Performance Bond and finished with SEAL IT BABE™ Sealer for a long-lasting hold of 7–10+ days with proper application and aftercare. They’re ideal if you’re looking for extended wear and maximum flexibility with little to no touch-ups.
Our GO COLLECTION™ features our innovative pre-glued lash technology, making application even faster and easier. While the adhesive is already built into the lash band, we still recommend prepping your natural lashes with PRIME IT BABE™, finishing with SEAL IT BABE™ Sealer, and using REMOVE IT BABE™ for gentle removal. This complete routine helps maximize comfort, retention, and the health of your natural lashes. The GO COLLECTION™ is designed for shorter wear (up to 5-7 days), making it perfect for busy mornings, weekends away, travel, events, or anyone who wants beautiful lashes in just minutes.
No matter which collection you choose, you’re getting the same premium Korean craftsmanship, lightweight comfort, and natural-looking finish - the only difference is the application technology and how long you want to wear your lashes.
With proper application and aftercare, each application lasts 7–10+ days. For the best possible wear, we recommend using the complete ShegotLashes™ System including PRIME IT BABE™ Lash Cleansing Foam to prepare your natural lashes, SEAL IT BABE™ to lock everything in place, and GROW IT BABE™ Lash & Brow Serum to help keep your natural lashes healthy, strong, and resilient. Wear time may vary depending on your natural lashes, skincare routine, lifestyle, and application technique.
Don’t worry babe. There’s a small learning curve, and it’s completely normal for your wear time to improve after your first few applications. As you get to know your unique lash type and skin chemistry, you’ll learn exactly how much GLUE IT BABE™ Performance Bond works best for you.
To achieve 7–10+ days of wear, make sure you:
- Start with clean, dry natural lashes free from oils, makeup, or skincare. We always recommend cleaning your natural lashes with our PRIME IT BABE™ lash cleansing foam before application.
- Apply the right amount of GLUE IT BABE™ Performance Bond - not too little and not too much.
- After the application allow the bond to fully cure before getting your lashes wet (ideally 24–48 hours).
- Gently re-fuse your lashes with the applicator every day or after they get wet to keep the bond secure.
- Avoid applying oily skincare, cleansing balms, or oil-based products on your eye-line, as these can break down the bond.
Most customers find that their wear time improves significantly after just a few applications as they perfect their technique.
For all of our best application and maintenance tips, visit our Aftercare Guide. If you still need help, email support@shegotlashes.com - we’re always happy to provide personalized 1:1 support to help you get the longest-lasting wear possible.
Absolutely. Our Signature Styles™ feature pre-mapped lash clusters that make application intuitive, even if you’ve never worn DIY lashes before. Like any new beauty routine, there’s a small learning curve, but most customers find that after just a few applications, the process becomes quick, easy, and second nature.
We’ve also created step-by-step video tutorials, and if you ever need extra support, simply email support@shegotlashes.com. We’ll happily schedule a complimentary one-on-one video call to guide you through your application.
BABE, we’ve got you. From step-by-step tutorials and application tips to personalized guidance, we’re here to help every step of the way. Simply email support@shegotlashes.com, and we’ll get back to you with 1:1 support.
The most common reason is that the lashes were applied too close to your waterline. ShegotLashes™ should sit 1–2 mm away from your waterline, not directly against it. If they’re touching your skin, they can feel pokey or uncomfortable.
Simply remove them using REMOVE IT BABE™ and reapply them slightly farther away from your waterline. When applied correctly, ShegotLashes™ should feel lightweight and comfortable - you’ll barely notice you’re wearing them.
No. When applied and removed correctly using the complete ShegotLashes™ System, including REMOVE IT BABE™ Lash Remover, our lashes are designed to be gentle on your natural lashes. Every product is thoughtfully developed to deliver long-lasting, comfortable wear while supporting healthy, damage-free application and removal.
Our formulas are thoughtfully designed with clean, high-quality ingredients and are suitable for many women with sensitive eyes. However, because everyone’s skin is different, we always recommend performing a patch test before your first application if you have particularly sensitive skin or known allergies.
Only use REMOVE IT BABE™ to safely dissolve the bond and remove your lashes. Never pull the lashes off or use other oil-based products, as this may damage your natural lashes and irritate your eyes.
Every ShegotLashes™ SIGNATURE STYLE™ and our pre-glued ShegotLashes™ & GO™ Collection is handcrafted using premium Korean PBT fibers selected for their exceptional softness, flexibility, lightweight feel, and ability to maintain a beautiful curl wear after wear.
Yes. ShegotLashes™ are designed to fit beautifully into real life. Once your lashes have been properly sealed with SEAL IT BABE™, they can comfortably withstand showers, workouts, humidity, sweat, and your everyday routine. No water or humidity for the first 24 hours after application to allow the GLUE IT BABE™ Performance Bond to fully cure.
For best results, avoid excessive moisture, steam, and oil-based products around the eyes.
To maximize your 7–10+ day wear, gently cleanse your lashes with PRIME IT BABE™ Lash Cleansing Foam as needed, avoid rubbing or pulling on your lashes, and brush them daily to keep them looking soft and beautifully separated. After showering or whenever your lashes get wet, simply fuse the clusters together again with your ShegotLashes™ Lash Tweezer (found in our DIY LASH TOOL KIT™) to maintain a seamless bond. If needed, you can lightly touch up your application with a small amount of GLUE IT BABE™ Performance Bond or SEAL IT BABE™ to refresh your wear.
Every lifestyle is different, so individual wear time may vary depending on your natural lashes, skincare routine, activity level, and application technique.
No. ShegotLashes™ are designed to replace mascara - not be worn with it. Avoid applying mascara before or after your lashes, as it can affect retention, make removal more difficult, and shorten the lifespan of your lash clusters. With ShegotLashes™, you already have the full, salon-quality look - no mascara needed.
Yes. With proper care and removal using REMOVE IT BABE™, your ShegotLashes™ can be reused. For the best hygiene and performance, we recommend replacing your lash clusters after a maximum of 14 days of cumulative wear. Gently clean away any remaining adhesive after removal and store your lashes back in their original tray to help preserve their shape until your next application.
Orders placed before 12:00 PM EST (Monday–Friday) are shipped the very same business day. Orders placed after 12:00 PM EST are shipped the following business day.
Standard shipping is sent via USPS Ground Advantage®, with an estimated delivery time of 2–5 business days within the continental United States. USPS Tracking® is included with every order. Delivery times may vary depending on destination, weather conditions, and carrier operations.
For customers who need their order sooner, expedited shipping options are available at checkout for an additional charge.
Due to the hygienic nature of our products, we’re unable to accept returns or exchanges on opened lash styles.
If the style wasn’t what you expected, we’d love the opportunity to help you find your perfect match. Simply email us at support@shegotlashes.com with a photo of your eyes and tell us the look you’re going for. Our team will personally recommend the best ShegotLashes™ style for you, so you can shop with confidence next time.
#SHEGOTLASHES. #SHEGOTTHIS.
BEAUTIFUL LASHES TAKE PRACTICE
CONFIDENCE LOOKS GOOD ON YOU.
ShegotLashes™ was created to help you feel confident in every moment. With every application, you’re choosing more freedom, and more time for the things that matter most.
CONFIDENCE LOOKS GOOD ON YOU.
ShegotLashes™ was created to help you feel confident in every moment. With every application, you’re choosing more freedom, and more time for the things that matter most.
NEED A LITTLE EXTRA HELP?
Your experience means everything to us. If you have questions about your application, retention, aftercare, or choosing the right products, our team is here to help you get the very best results with ShegotLashes™.
