Widerrufsrecht

We want you to love your ShegotLashes experience, but if you decide it’s not for you, we’ve outlined our return and refund policy to ensure clarity and fairness for both you and our business.

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Return Eligibility

• Returns are accepted within 30 days of the purchase date.

• A $20 fee will be deducted from your refund to cover shipping and processing costs.

• The item must be returned in its original packaging, and any free products included with your purchase must be unused and returned. If free items are not returned, their value will be deducted from your refund.

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Non-Returnable Items

• All items marked as final sale or purchased with sale or promotional discounts are non-refundable and eligible only for store credit.

• Custom orders, digital products, and international orders are final sale and are not returnable.

• For hygiene reasons, used lash extensions, glue, sealer, remover, or any tools cannot be returned and will not be refunded.

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Damaged or Defective Items

In the rare event that your product arrives damaged or defective:

• Contact us at support@shegotlashes.com within 7 days of delivery.

• Provide a detailed description of the issue along with clear photos or videos of the damaged product and a copy of the full packing slip.

• Refunds or replacements are not guaranteed and will be reviewed on a case-by-case basis.

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Allergies and Sensitivities

While our products are thoughtfully formulated, tested and do not contain common irritants like formaldehyde, we recommend thoroughly reviewing the ingredient list prior to purchase. If you are unsure, consider purchasing a starter tool kit at full price to test the products. Due to hygiene and safety standards, we cannot accept returns of opened products for allergy-related issues.

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How to Process Returns

1. Email support@shegotlashes.com with your order details and reason for return.

2. Once approved, you will receive instructions on how to ship your item back.

3. Refunds (minus the $20 fee) will be processed within 10 business days after receiving your return, provided all requirements are met.

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Important Notes

• Refunds are issued to the original payment method or as store credit based on the purchase type.

• ShegotLashes reserves the right to decline returns that do not meet our policy requirements.

• This return policy is strict and clearly outlined to maintain fairness for all customers and to ensure the hygiene and quality of our products.

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Need Help, Babe?

For any questions or concerns about your order, please contact our team at support@shegotlashes.com. We’re here to help & make you happy!